Privacy Policy

Song Portraits LLC

Effective Date: 11/1/25

Song Portraits LLC ("Song Portraits," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (the "Services").

By using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information:

Personal Information You Provide to Us

When you interact with our Services—such as submitting an offer for a custom song—you may provide:

  • Name
  • Email address
  • Phone number
  • Story or details included with your offer
  • Any optional information you choose to share

Information Automatically Collected

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and referring URLs
  • Cookies or similar tracking technologies

We do not intentionally collect sensitive personal information unless you voluntarily provide it.

2. How We Use Your Information

We use the information we collect to:

  • Process and review your custom song offer
  • Provide your submission and contact info to the selected artist (if needed)
  • Communicate with you about updates, confirmations, or support inquiries
  • Improve and optimize our Services
  • Ensure compliance with our Terms of Service
  • Send marketing communications only if you opt in

We do not sell your personal information.

3. How We Share Your Information

We only share your information as necessary to operate the Service:

With Artists

If you submit an offer, relevant information (e.g., your story, name, and possibly contact info) may be shared with the artist reviewing your submission.

With Service Providers

Trusted third parties may receive limited access to your data to help us operate our Services, such as:

  • Hosting and infrastructure providers (e.g., Heroku, AWS)
  • Email and SMS communication tools
  • Payment processors
  • Analytics tools

These providers may only use your information as needed to perform services on our behalf.

For Legal or Safety Reasons

We may disclose information to comply with legal obligations, protect our rights, prevent fraud, or ensure user safety.

We never share your information with advertisers or unrelated third parties.

4. How We Protect Your Information

We implement commercially reasonable physical, technical, and administrative safeguards to protect your information, including:

  • Encryption in transit
  • Secure hosting environments
  • Access controls
  • Routine monitoring

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute protection.

5. Your Rights and Choices

Depending on your location, you may have rights related to your personal information, such as:

  • Accessing or updating your information
  • Requesting deletion of your information
  • Opting out of marketing emails
  • Requesting a copy of your personal data
  • Limiting how your information is processed

To submit a request, contact us at: hello@songportraits.co

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve site performance
  • Understand usage patterns
  • Save your preferences

You may disable cookies in your browser settings, but doing so may affect certain features of the Services.

7. Data Retention

We keep your information only as long as necessary to:

  • Provide our Services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

You may request deletion at any time.

8. Children's Privacy

Our Services are not intended for children under 13 years old, and we do not knowingly collect personal information from children. If we become aware that we have received information from a child, we will delete it promptly.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those external websites.

10. California Privacy Rights (CCPA & CPRA)

If you are a resident of California, you have specific rights under the California Consumer Privacy Act ("CCPA") and the California Privacy Rights Act ("CPRA"). These rights include:

Right to Know

You can request that we disclose:

  • What categories of personal information we have collected
  • The sources of that information
  • Our business purpose for collecting it
  • The categories of third parties we share it with
  • The specific pieces of personal information we hold about you

Right to Delete

You may request deletion of the personal information we have collected, subject to legal exceptions.

Right to Correct

You may request that we correct inaccurate personal information we hold.

Right to Opt Out of Sale/Sharing

We do not sell personal information or share it for cross-context behavioral advertising.

Right to Non-Discrimination

We will not deny service, charge different prices, or provide different levels of service because you exercised your privacy rights.

Authorized Agents

You may designate an authorized agent to act on your behalf. We may require proof of identity and authorization.

How to Exercise Your CCPA Rights

California residents may make a request by contacting: hello@songportraits.co

We may need to verify your identity before processing requests.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised "Effective Date." Continued use of the Services after any update constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Song Portraits LLC

Email: hello@songportraits.co

Address: 8161 Hwy 100 #276 Nashville, TN 37221